Collars & Leads:

• All dogs must be on lead and under control in the carpark and in the daycare reception area

• Please do not allow any dogs to meet on lead

• All dogs must be wearing a collar when coming into daycare. Note we do not accept choker chains, prong, shock or buckled collars as collars or allow them in our daycare area as they are a safety risk.

• Dogs should be wearing a quick release clip collar

Desexing & Seasons

• Dogs should be desexed by 7 months of age 

• Any female who comes into season is not permitted into daycare. If staff notice your dog coming into season you will be phoned immediately to collect them

• Females can return to daycare 6 weeks after their season started. Please ensure they are bathed and all their bedding washed before returning. Please check all swelling has returned to normal before returning

• Males dogs - Staff will inform owners if dogs begin to display behaviours subject to increasing sexual maturity (this generally begins between 5 months - 1 year of age). If owners wish to desex when the dogs are older, they may require a stand down until neutering

• Pregnant females are not permitted in daycare

Vaccination protocol

• All dogs attending daycare must be fully vaccinated and provide proof of vaccination to be brought to the assessment

• No dog may enter the daycare area without staff viewing their vaccination records. Failure to bring proof of vacs to your assessment will cause it to be rescheduled.

• Dogs must have at least 5 day stand down from daycare after receiving vaccinations or boosters

• Dogs must have 12 monthly bordetella vaccinations 

Medication

• Please inform staff if your dog is on any medication, as some medications require stand down from daycare until the course of medication is completed

Bookings & Cancellations

• Cancellations should be informed at least 24 hours prior

• No shows may require payment

• Please book in for daycare, not booking prior may result in being turned away if daycare is fully booked

What to bring on their first day

• Vaccination book (if not checked already)

• Lead & collar

• Lunch if required

• Puppies we recommend bringing their bed or blanket to help them settle

• And most importantly.. Your pup!

Sickness and pain

Please dont bring your dog into daycare if they show any symptoms of being unwell, such as;

• Vomiting

• Diarrhoea

• Coughing

• Lethargy

• Pain or injury 

• Limping

• Open cuts

• Stitches 

• Has had surgery within the last 2 weeks 

• Has had any vaccination within the last 5 days

• Is taking antibiotic medication 

• Has any sort of infection 

• Has runny eyes with green gunk (conjunctivitis symptoms)

• Has a UTI

Dogs showing signs of being unwell may be sent home. Please allow at least 24 hours of no symptoms before returning to daycare 

Instant dismissals:

The welfare of the dogs in our care is our number 1 priority

• If dogs are stressed, anxious, or not coping in the daycare environment

• Reactivity towards other dogs or people

• Excessive barking

• Failed behaviour modification plan

• Fence jumping

• Any level 3+ bite (Ian Dunbars Bite Scale)

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Payments

• ​If outstanding balances are not paid within 3 months of the booking completion date, the balance may be deducted from the credit card stored on your file

Emergency contacts

Please insure your account is up to date with your contact details and an emergency contact